Rubini Wellness — Belief System

I was faced with responding to a negative review on Yelp the other day, a negative review of my family's business Rubini Jewelers. A business that I love to be in both because of the innate creativity involved, and because I love our customers. They are sometimes gentle, sometimes anxious, sometimes loving, sometimes open, enthusiastic, worried, psyched, creative...everything human and endearing. So when we received a poor review, I felt immediately off balance. My livelihood felt threatened, my family felt attacked, I wanted to defend the issues the review brought up with ferocity. But, I created exactly what the reviewer offered:...