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Regularly stocked items can be returned for a full refund (less shipping) within 2 weeks of receiving it. Please return the gift bag or box with your return.Thereafter, we are happy to accept exchanges for the full amount up to 2 months after receiving the item. Additional shipping is required will apply. After that, we are kind and flexible and want you to be happy, please just inquire... 703-548-5509. If your purchase has been custom made or customized in anyway, we still want you to be happy! We will work with you to alter it or create an alternative so that it is just right, and let you know in advance what the additional cost will be.